By aggregating KPIs directly from subscriber devices (crowd-sourcing), views to network
and device performance are provided along with the individual subscriber’s experience.
By aggregating KPIs directly from subscriber devices (crowd-sourcing), views to network and device performance are provided along with the individual subscriberâ€™s experience.
SIMQOE constructs a near real-time view of customer experience but moves further to provide insights to help MNO management structure issues such as network fault resolution, planning, and optimization. In addition, SIMQOE provides insights enabling the reduction of Customer Care costs, improved coverage quality, analysis of device performance, and churn reduction.
The Java Applet (client) is embedded in the pSIM at the time of manufacture or included in the eSIM profile. The applet can also be delivered Over-the-Air (OTA).
The client software uploads Network Measurement Reports (NMRs) to the SIMQOE Server for transformation into a latitude-longitude positioning of the device.
SIMQOE KPI reporting is characterised by the following;
Full list of KPIs available on request – Contact us
SIMQOE is applied across a broad range of customer business units, delivering significant benefits. These include: