SIMQOE is a passive service monitoring application that captures essential data which is
processed into Key Performance Indicators.
SIMQOE is a passive service monitoring application that captures essential data which is processed into Key Performance Indicators.Learn More
Mobile Network Operators (MNOs) use Key Performance Indicators (KPIs) to measure the quality of service. However, these KPIs do not reflect the true quality received or perceived by customers as traditional measurement sources are network-centric and not customer-centric.
SIMQOE leverages industry-standard pSIM and eSIM Javacard API to capture essential data for processing into KPIs to help MNOs determine when, and where customer experience is optimum, or poor. Delivered in a ‘near real-time’ Customer QoE data points or Event Notifications (EN) generated by SIMQOE are transposed into a broad range of KPIs directly from the mobile device
Deployed as standard Javacard Applets our Client Software passively gathers data from host devices (retail mobile phones and IoT) to reflect network and device performance, and subscriber experience. Example data points include Date, Time, Cell Global ID, Mobile Device Latitude/Longitude, Access Technology (i.e. 2G/3G/4G/5G), Device Make & Model, Measured Radio (i.e. RSSI), Voice Call Quality, Success/Fail Access to Packet Data, Access Point Name (APN), Cell Handover Performance.
Data transmitted by the Applet to the network is extremely small. This ensures minimal use of bearer service to carry and allows for a lengthy historic record of KPI to be maintained.Get Started with Wadaro
The following represent a few examples of KPIs delivered by SIMQOE. A full complement of data points and KPIs generated are available upon request.
Note: All data is protected in transit and at rest inside or outside of the network. See Subscriber Privacy
SIMQOE is a ‘passive’ measurement application and has no impact on subscriber experience, battery consumption, or user interface.