The nature of MVNOs and MVNEs leasing wireless capacity from a mobile network operator (MNO) means use-case support via SIMQOE is broad as very little QoS data is made available by core network (RAN) partners. MVNOs generally have very little visibility of network issues, either on a holistic level or on a granular level i.e. per individual subscriber. Where problems do occur, it is rare that the MVNO/E is aware of where or when the problem occurred, and any associated data until they receive a call from an unhappy customer.
The MNO providing network access will often NOT divulge details of customer experience issues, and rarely provide the MVNO with its cell plan, which would provide some indication of cells and locations indicating where problems occur. Additionally, when problems do occur – such as call failure, periods of limited or no coverage, connection to a sub-optimal network, and more – the MVNO is unlikely to have any visibility.
MNOs will likely have probes, RAN monitoring tools, core monitoring, so while these may not show the ‘true’ user experience, they will gather information on events that occur, and highlight some problems.
Using our SIMQOE applet, the MVNO can obtain a view of the REAL coverage experienced by users, including location, problems, network types, device in use, coverage status, if a competing network is available where out of coverage, call experience, and much more.
Get Started with WadaroThe Customer Care package provides many clear benefits across various MVNO functions. These include:
This package provides functionality to support the following customer use-cases:
The following core components are included in the core offering:
Server Software
