Network Engineers
Every handset becomes a 24/7 network testing probe.
Network engineers simply couldn't hope for more information.
Continuous and proactive feedback from terminals saves money on network planning and maintenance. With Wadaro's TAP in the handset, network performance monitoring is an ongoing background event. And it is based on the experience of every user ... not just a random sample.
The nature of the TAP feedback gives an indication of cell issues as well. Connection failures due to congestion points to one solution for customer problems, whereas failed handover requires a different intervention from the engineering team.
Simply overlaying Wadaro's 24/7 performance information onto your topography can present a continuously-refreshed status map of your network. With TAP, the overall network and individual cell performance would not be an average or historic representation ... but real-time, comprehensive feedback from the handset of every user.
TAP can help meet your SLA with partners too. Even when your customers are in other countries, or have roamed onto other networks at home, TAP keeps a note of network performance. This enables you to monitor the level of service your roaming partners are giving or, conversely, to ensure that you are meeting your own SLA commitments.