TAP Essential is our Customer Quality of Experience (QoE) monitoring solution that provides network operators with a first order view of their service performance as it is perceived by the subscriber. This view is achieved by applying a crowd sourcing technique to gather Key Performance Indicators (KPIs) directly from devices. KPI reporting is characterized by the following;

  • Normal service consumption by average subscribers
  • A natural distribution of terminals by Make & Model
  • Continuous monitoring
  • Total geographic coverage to include roamed & in-building usage
  • Total network coverage
  • Insight into subscriber experience when disconnected from service to include their access to competitive networks