Marketing
Make your customer service unbeatable … and reduce the cost
of call centre support with Wadaro.
Most customers have no idea what model their phone is. So when they call customer support, the first few minutes are a frustrating dialog of finding out who the customer is and what equipment they have. The customer feels like a complete stranger.
It's a different scenario with Wadaro TAP. Now when the customer calls your support team, they're answered with a confidence-inspiring, "Good morning Mrs Smith. How can we help you and your Nokia 123 today?". Even if the customer has purchased their own unlocked phone elsewhere, you'll still know the make, model and its performance history.
Next, you can proactively identify and remedy errors. If TAP feedback is showing that Mrs Smith can't connect to her email server or collect her MMS, you can stimulate device management to correctly configure her device.
Proactive events like that become possible with TAP software. And each of those scenarios is truly demonstrating a timely 1-to-1 relationship with customers, based on their personal needs.
The top two reasons customers churning between networks are service quality and price. But with TAP you actually increase the quality of service whilst reducing the cost of providing that service ... which enables you to focus on your price proposition. It really is a win:win situation that gets network operators on to a very positive spiral.